Jazmin.
Open to new opportunities

Hi, I'm Jazmin. I help turn complex ideas into clear, engaging experiences through content, communication, and technology.

Marketing & Communications Professional · Customer Engagement Specialist · Content Creator

I combine marketing, customer engagement, technical support, and AI tools to create communication that helps people better understand products, services, and ideas.

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Based in
Plainfield, IL
Education
B.A. CS & Music
Honors
Magna Cum Laude
Professional headshot of Jazmin M. Buenrostro

Currently seeking opportunities in

Roles I'm actively exploring

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Marketing Coordinator

Communications Specialist

Customer Engagement Specialist

Customer Success

Content Marketing

Internal Communications

Computer Science Graduate Content Creator Marketing & Communications Professional

About

A communicator who happens to speak fluent tech.

Jazmin M. Buenrostro headshot

My background is in technical support and customer-facing work, the kind of role where you learn quickly that the product only matters if the person in front of you actually understands it.

Today I'm expanding into marketing, communications, customer engagement, and digital content, bringing that same instinct with me. My strength is making products, services, and ideas feel clear, human, and easy to act on.

I write, design content, build websites, and use AI tools to move faster without losing craft. Whether it's a caption, a training doc, a landing page, or a customer email, my job is to make the message land.

Behind the Scenes

How I work.

Jazmin's desk and streaming setup

I enjoy building systems, creating content, learning new technology, and finding ways to make complex information easier for others to understand.

Website building
Content creation
Technical troubleshooting
AI tools
Digital workflows
Continuous learning

Experience

Where I've translated tech into clear communication.

  1. Content Creator & Digital Marketing Contractor

    2026 — Present · Remote

    Lovable.dev & Brand Partnerships

    • Create short-form video content and marketing campaigns for technology and SaaS brands, turning complex concepts into engaging, audience-friendly messaging.
    • Develop content calendars, captions, and promotional materials aligned with brand guidelines and campaign goals.
    • Use AI tools and market research to generate content ideas and streamline content creation workflows.
    Multiple brand campaigns deliveredAI-assisted content workflows

  2. Remote IT Support & Administrative Contractor

    2026 · Remote

    Flint Tech Solutions LLC

    • Prepared documentation, process guides, and customer communications for clients in remote environments.
    • Coordinated with multiple stakeholders while managing competing priorities and organized records.
    • Translated technical information clearly for non-technical audiences.
    Documentation & process guidesCross-stakeholder coordination

  3. System Support Specialist

    Aug 2023 — Jun 2025 · Aurora, IL

    Indian Prairie School District

    • Created training guides and instructional documentation following software updates, reducing repeat support requests and speeding up user adoption.
    • Developed communications that improved user understanding of new tools across a multi-school district.
    • Coordinated across departments to deliver information and support initiatives on time.
    Reduced repeat support requestsDistrict-wide training materials

  4. Technical Support Specialist

    Aug 2020 — Aug 2023 · Joliet, IL

    Geek Squad

    • Managed 30–40 support tickets per week, delivering high-quality customer communications and educational materials.
    • Built strong customer relationships through clear communication, problem-solving, and personalized support.
    • Presented technical information in a simple, engaging, easy-to-understand manner, helping customers confidently use their products.
    30–40 support tickets / weekHigh customer satisfaction

Education

Bachelor of Arts — Computer Science & Music

Lewis University, Romeoville, IL · May 2023 · Magna Cum Laude · Dean's List

Skills

The toolkit behind the message.

📣Marketing & Communications

Crafting messaging, campaigns, and content that resonate with the intended audience.

Content creationSocial media captionsBrand messagingEmail contentPresentationsCustomer engagement

🤝Customer Experience

Meeting people where they are: patient, clear, and solution-focused support.

Customer supportRelationship buildingIssue resolutionCustomer educationFollow-ups

💻Technical & Digital Tools

The hands-on toolkit that turns ideas into published sites, docs, and assets.

Microsoft OfficeGoogle WorkspaceCanvaCapCutWixWordPress (basics)Lovable.devChatGPTServiceNow

🤖AI & Workflow

Using AI thoughtfully to research faster, write sharper, and stay organized.

AI-assisted writingResearchDocumentationWebsite planningContent ideationWorkflow organization

Featured Projects

Selected work: content, sites, and systems.

Vasili's — Restaurant Brand Site

Lovable · Web Design

Vasili's — Restaurant Brand Site

Editorial, moody landing page for a Mediterranean restaurant concept. Focused on hero storytelling, reservation CTA, and social proof.

Challenge
Give a Mediterranean concept a distinctive, editorial online presence beyond a generic template.
Approach
Moody hero imagery, serif typography, and a clear reservation CTA anchoring the page.
Outcome
A shareable, brand-forward landing page ready to drive reservations.
Lovable.devTailwindAI copy
Skills: Web design · Brand storytelling · Copywriting
Pronto — Italian Subs, Naperville

Lovable · Local Business

Pronto — Italian Subs, Naperville

Mobile-first ordering page with clear hierarchy: rating, price, hours, and dual CTAs for pickup and delivery.

Challenge
Turn a local sub shop into a mobile-first ordering experience customers can act on in seconds.
Approach
Clear hierarchy, rating, price, hours, with dual pickup/delivery CTAs above the fold.
Outcome
Fast, scannable page optimized for local search and mobile conversion.
Lovable.devResponsive design
Skills: Local marketing · UX writing · Conversion design
Blissful Brew — Weekly Feature

Lovable · Content Design

Blissful Brew — Weekly Feature

Editorial coffee shop feature layout with big serif typography, generous whitespace, product storytelling.

Challenge
Make a small weekly product feature feel like a magazine spread, not a promo tile.
Approach
Big serif typography, generous whitespace, and product storytelling as the hero.
Outcome
Elevated, story-first feature template reusable each week.
Lovable.devEditorial layout
Skills: Editorial design · Content marketing · Visual hierarchy
Social Media Content

TikTok · Instagram

Social Media Content

Short-form video ideas, captions, and campaign concepts that translate SaaS and tech topics into audience-friendly hooks.

Challenge
Explain SaaS and tech topics to non-technical audiences without losing accuracy.
Approach
Hook-first scripts, on-screen text, and captions tuned to platform conventions.
Outcome
Content that turns product features into relatable, sharable stories.
CapCutCanvaChatGPT
Skills: Short-form video · Copywriting · Brand voice
Technical Documentation

Training · Enablement

Technical Documentation

User guides and instructional materials that simplified new software rollouts for non-technical staff and reduced repeat tickets.

Challenge
Roll out new software to staff with a wide range of technical comfort levels.
Approach
Step-by-step guides with screenshots, plain language, and FAQ-style callouts.
Outcome
Reduced repeat support requests and faster user adoption.
Google WorkspaceServiceNowScreenshots
Skills: Technical writing · Enablement · Customer education
Dual-Platform Streaming Setup

Creative · Technical

Dual-Platform Streaming Setup

Designed and troubleshot a full streaming setup. Overlays, layouts, audio routing. Learning and implementing new software independently.

Challenge
Build a reliable streaming workflow across two platforms without prior experience.
Approach
Self-taught overlays, scene layouts, and audio routing; iterated based on live results.
Outcome
A dependable, on-brand stream setup. Proof of fast, independent learning.
OBSAudio routingOverlay design
Skills: Self-directed learning · Troubleshooting · Creative production

Why hire me

What I bring to a team.

✓

Technical understanding

I speak both engineering and customer. No translation lost between teams.

✓

Clear writing & communication

Copy that respects the reader's time and gets to the point.

✓

Customer empathy

Years of frontline support taught me how people actually use products.

✓

Content creation

Short-form video, captions, and marketing materials that fit the brand.

✓

AI fluency

I use AI tools to move faster on research, writing, and workflow with taste.

✓

Organization & follow-through

Calendars, docs, and tickets. Keeping the moving pieces moving.

✓

Learns quickly, adapts fast

New tools, new platforms, and new industries. I get up to speed.

Next steps

The easiest ways to reach me.

Pick whichever fits your workflow, I'll respond quickly.

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Contact

Let's start a conversation.

Whether you're hiring for marketing, communications, customer engagement, or content, I'd love to hear about the role.