Jazmin Buenrostro | IT Operations Specialist

About

A technical specialist who makes systems work for people.

My background is rooted in Level 1 and Level 2 technical support. Across schools, retail service, and remote business environments, I have learned to investigate carefully, communicate clearly, and own each case through resolution.

I support Microsoft 365 accounts, permissions, SaaS applications, Windows and macOS endpoints, identity access, and connectivity. My strength is connecting technical details to a dependable experience for the person relying on the system.

I also build websites, document processes, and use AI tools thoughtfully to research and organize work. Whether I am troubleshooting an endpoint, writing a knowledge base article, or coordinating an escalation, accuracy and follow-through come first.

Behind the Scenes

How I work.

I enjoy understanding how systems fit together, testing solutions, documenting what works, and helping people use technology with confidence.

Website building

Systems administration

Technical troubleshooting

AI tools

Digital workflows

Continuous learning

Experience

Hands-on support across systems, users, and environments.

Technology Content & Digital Solutions Contractor
2026 — Present · Remote
Lovable.dev & Brand Partnerships
- Build and present digital experiences for technology and SaaS brands, translating product capabilities into clear user-facing guidance.
- Use AI-assisted workflows to research platforms, organize information, and accelerate content and website delivery.
- Adapt quickly to new tools, document repeatable processes, and deliver polished work across web and video formats.
SaaS & web implementationsAI-assisted workflows
Remote IT Support & Administrative Contractor
Feb 2026 — May 2026 · Remote
Flint Tech Solutions LLC
- Delivered B2B support through email, chat, virtual communication, and Zoho in a distributed remote environment.
- Administered Microsoft 365 users, permissions, email settings, and access requests while supporting SaaS workflows.
- Troubleshot account, application, endpoint, and connectivity issues and maintained ownership through resolution.
Microsoft 365 administrationRemote SaaS support
System Support Specialist
Aug 2023 — Jun 2025 · Aurora, IL
Indian Prairie School District
- Managed 30–40 weekly ServiceNow requests and delivered Level 1/2 support to hundreds of staff members.
- Supported Microsoft 365, Windows endpoints, applications, printers, peripherals, accounts, and network connectivity.
- Investigated complex issues, documented troubleshooting, and escalated cases with clear technical context and follow-up.
30–40 requests / weekHundreds of users supported
Advanced Repair Agent
Apr 2020 — Aug 2023 · Joliet, IL
Geek Squad
- Diagnosed and resolved Windows and macOS hardware, software, operating system, account, and application issues.
- Completed OS installations, data transfers, upgrades, malware removal, and device optimization while protecting customer data.
- Managed multiple cases, maintained detailed service records, and clearly explained technical findings and next steps.
Windows & macOS diagnosticsData-conscious repair

Education

Bachelor of Arts — Computer Science & Music

Lewis University, Romeoville, IL · May 2023 · Magna Cum Laude · Dean's List

Skills

Technical capabilities, organized for impact.

Operating Systems

Cross-platform diagnosis and end-user support across desktop and mobile environments.

Windows 11/10macOSLinuxChromeOSiOSAndroid

Applications & Platforms

Administration and support for the tools distributed teams depend on every day.

Microsoft 365OutlookTeamsSharePointServiceNowZohoGoogle WorkspaceSlackZoom

IT Operations

Reliable service delivery from access requests and endpoint support through escalation.

Level 1/2 supportAccount administrationPermissionsEndpoint supportSaaS troubleshootingCase ownershipSecurity awareness

Documentation & Enablement

Clear, repeatable guidance that helps users work independently and support teams stay aligned.

Knowledge basesUser guidesProcess documentationEnd-user trainingTechnical escalation

Web & AI

Modern tools for building, researching, documenting, and improving digital workflows.

HTMLCSSWixLovableChatGPTClaudeGeminiMicrosoft CopilotPrompt engineering

Featured Projects

Selected work: systems thinking in practice.

Lovable · Web Design

Vasili's — Restaurant Brand Site

Editorial, moody landing page for a Mediterranean restaurant concept. Focused on hero storytelling, reservation CTA, and social proof.

Challenge: Give a Mediterranean concept a distinctive, editorial online presence beyond a generic template.
Approach: Moody hero imagery, serif typography, and a clear reservation CTA anchoring the page.
Outcome: A shareable, brand-forward landing page ready to drive reservations.

Lovable.devTailwindAI copy

Skills: Web design · Brand storytelling · Copywriting

Lovable · Local Business

Pronto — Italian Subs, Naperville

Mobile-first ordering page with clear hierarchy: rating, price, hours, and dual CTAs for pickup and delivery.

Challenge: Turn a local sub shop into a mobile-first ordering experience customers can act on in seconds.
Approach: Clear hierarchy, rating, price, hours, with dual pickup/delivery CTAs above the fold.
Outcome: Fast, scannable page optimized for local search and mobile conversion.

Lovable.devResponsive design

Skills: Responsive implementation · UX writing · Interface hierarchy

Lovable · Content Design

Blissful Brew — Weekly Feature

Editorial coffee shop feature layout with big serif typography, generous whitespace, product storytelling.

Challenge: Make a small weekly product feature feel like a magazine spread, not a promo tile.
Approach: Big serif typography, generous whitespace, and product storytelling as the hero.
Outcome: Elevated, story-first feature template reusable each week.

Lovable.devEditorial layout

Skills: Reusable layouts · Content systems · Visual hierarchy

TikTok · Instagram

Social Media Content

Short-form video ideas, captions, and campaign concepts that translate SaaS and tech topics into audience-friendly hooks.

Challenge: Explain SaaS and tech topics to non-technical audiences without losing accuracy.
Approach: Hook-first scripts, on-screen text, and captions tuned to platform conventions.
Outcome: Content that turns product features into relatable, sharable stories.

CapCutCanvaChatGPT

Skills: Short-form video · Technical communication · Platform workflows

Training · Enablement

Technical Documentation

User guides and instructional materials that simplified new software rollouts for non-technical staff and reduced repeat tickets.

Challenge: Roll out new software to staff with a wide range of technical comfort levels.
Approach: Step-by-step guides with screenshots, plain language, and FAQ-style callouts.
Outcome: Reduced repeat support requests and faster user adoption.

Google WorkspaceServiceNowScreenshots

Skills: Technical writing · Enablement · Customer education

Creative · Technical

Dual-Platform Streaming Setup

Designed and troubleshot a full streaming setup. Overlays, layouts, audio routing. Learning and implementing new software independently.

Challenge: Build a reliable streaming workflow across two platforms without prior experience.
Approach: Self-taught overlays, scene layouts, and audio routing; iterated based on live results.
Outcome: A dependable, on-brand stream setup. Proof of fast, independent learning.

OBSAudio routingOverlay design

Skills: Self-directed learning · Troubleshooting · Creative production

Why hire me

What I bring to a team.

✓

Structured troubleshooting

I investigate methodically, document what I find, and carry issues through resolution.

✓

Case ownership

I keep users informed, coordinate escalations, and follow through until the work is complete.

✓

Security awareness

I handle access, devices, and customer data with care at every step.

✓

Clear technical documentation

Knowledge articles and user guides that make support consistent and repeatable.

✓

Cross-platform support

Hands-on experience across Windows, macOS, Linux, ChromeOS, iOS, and Android.

✓

AI fluency

I use modern AI tools to research, document, and organize work more efficiently.

✓

Fast, adaptable learning

New tools and unfamiliar systems become structured problems I can solve.

Hi, I'm Jazmin. I keep technology reliable, understandable, and moving forward.

Roles I'm actively exploring